Trade

 

 

INFORMATION ABOUT WARRANTY MANAGEMENT

 

Questions and answers about warranty:

  1. Where is the central service located?
  2. What are the opening hours of the service?
  3. How should I manage the warranty?
  4. What is the warranty period?
  5. What happens with the products „left” in the service, with the products not taken over?
  6. In case of courier delivery, how should I have the defective product posted?
  7. In case of a purchase within 3 days, how does warranty function?
  8. What are the terms and conditions of validating the warranty?
  9. What are the factors that exclude the validation of the warranty?
  10. What is to be done, if the packaging is lost, including the warranty label?
  11. What types of defects are not included in the warranty nature?
  12. Opportunities of redeem

 

1. Where is the central service located?

Management of all products manufactured by Lumino-Tech Ltd. or the products manufactured by the companies represented are executed at the head office, under the address: 1037 Budapest, Bécsi út 267.

 

2. What are the opening hours of the service?

Opening hours of the central service are: Monday to Thursday 8 – 17 hrs, Friday 8 – 14 hrs.

 

3. How should I manage the warranty?

  • If a separate warranty card had been attached to the product, in order to have a faster solution, we suggest to turn to any of the services quoted on the card.
  • If no extra warranty card had been attached to the product, please turn personally to the central service of Lumino-Tech Ltd. with the defect product, together with the warranty card issued by Lumino-Tech Ltd.
  • In case of only on-site repairable defects, you can also report the defect by filling out the following repair sheet, to be submitted by E-mail.

 

4. What is the warranty period?

The warranty period is indicated on the invoice in case of all products manufactured by each and every partner.

 

5. What happens with the products „left” in the service, with the products not taken over?

  • In case of products forgotten at our premises (not taken over), we charge a storage fee.
  • Upon the storage period exceeding half a year, the ownership rights of the product is transferred to Lumino-Tech Ltd.

 

6. In case of courier delivery, how should I have the defective product posted?

It is kindly requested to have the product securely packaged, including the warranty card (photocopy is sufficient), the description of the defect and the attached accessories summarised on a list. To avoid misunderstandings, please describe the defect in detail. Delivery costs are always at your expense.

 

7. In case of a purchase within 3 days, how does warranty function?

  • Within 3 days after purchase, the disabled product will be replaced, or if we are not in the position to have it replaced, we shall refund the purchase price. (In the case of our associates being able to confirm the defect status of the product at the site.)
  • If the defect of the product is not unambiguous, we retain the right to have the product tested.
  • We are not obliged by the law to redeem flawless products!

 

8. What are the terms and conditions of validating the warranty?

  • Products are accepted for repairs under warranty only together with the original accessories provided (product description, cables, and unique accessories).
  • Warranty card (photocopy is sufficient).
  • In case of a warranty seal, its availability, in undamaged status.

 

9. What are the factors that exclude the validation of the warranty

  • Burns, fractures, cracklings or other visible physical damages. Improper use. The term improper use includes usage at performance level exceeding the factory settings, usage at mechanical/electric parameters exceeding the settings defined in the product description or any other forms of improper targeted use.
  • Inappropriate storage or elemental damages (lightning, overcurrent). If any repairs or assembly work was not concluded by the authorised, trained professionals with the appropriate licenses or by the purchaser and the damages are the due result of these activities.
  • Damages occurred as a result of external events during transportation or operations. Missing or damaged warranty seal.

 

10. What is to be done, if the packaging is lost, including the warranty label?

The warranty is valid without the packaging, the warranty can be validated with the warranty card.

 

11. What types of defects are not included in the warranty nature?

  • Compatibility issues. (The part in question, otherwise faultless spare part fully operational in other sites, but not at the site of the purchaser.)
  • All software related problems (faults arising as a result of improper installation by user). Natural wear and tear.

 

12. Opportunities of redeem

12.1 redeem within 3 days:

  • We are not obliged by the law to redeem flawless products.
  • Upon individual evaluation, the opportunity to purchase for the value of the product exists. Basic condition of this kind of purchase is the original, undamaged status of the packaging.
  • We redeem faulty products only is we are not in the position to replace it.

12.2 In case of purchase exceeding 3 days:

  • We do not redeem faultless products.
  • If we are unable to repair or replace the given product, we shall redeem the purchase price in full. Replacement means the provision of a product of the same or higher technical parameters.
  • If the client wishes to have the faulty product by another product type, upon individual assessment the opportunity exists to have the depreciated value of the product taken into account.